- 100% Satisfaction Guaranteed
- All Prices are Subject to Change without Notice
- Wholesale Order Requirements $50.00 Minimum Purchase
- Buyer Policy
You may authorize up to 2 buyers in addition for wholesale accounts.
This is a working warehouse, children under the age of 12 must be accompanied by an adult.
Freight on Board North Canton, Ohio
We ship by UPS and USPS by request or which ever is most efficient.
- Special Order Policy
Wholesale pre-orders require non-refundable 50% down, and rest on arrival.
Special Order or Custom Work require non-refundable 25% down, and rest on arrival/completion.
- Return Policy on Mail Orders Wholesale or Retail- Returns on all items except used equipment and special orders. You must call within 10 days of receiving your order for a RETURN (RTS) AUTHORIZATION. Items must be returned in original condition and packaging. Failure to call for a RETURN AUTHORIZATION will result in a 20% restocking fee.
- Return Policy in Store Purchases
Wholesale - No Returns, all sales final.
Retail - No Cash Refunds, exchange only within 30 days and original sales receipt. Exceptions include: Faceted Stones, All Sheet and Wire, Rough Rocks, Discounted/Closeout Items, Temporary Strung Beads, Special Orders/Custom Work, Consignment Items, and Layaway Items.
- Return Policy at Shows All sales final at retail and wholesale shows.
- Orders We ship domestic and Canadian orders only. Payment is required in US. Dollars.
- Credit and Check Warning
All customers are responsible for all fees and charges for past due accounts. Fees include and not limited to collection, attorney, prosecution, and interest (2% monthly).
All Returned Checks are subject to a $30.00 Fee. To avoid prosecution, return checks are to be handled promptly.
- In Store Layaway
30 Day Maximum
Layaway requires non-refundable 25% down with balance due at the end of the 30 days.