Policies

Store Policies

  • 100% Satisfaction Guaranteed
  • All Prices are Subject to Change without Notice
  • Wholesale Order Requirements $50.00 Minimum Purchase
  • Buyer Policy You may authorize up to 2 buyers in addition for wholesale accounts.
    This is a working warehouse, children under the age of 12 must be accompanied by an adult.
  • Shipping Freight on Board North Canton, Ohio
    We ship by UPS and USPS by request or which ever is most efficient.
  • Special Order Policy Wholesale pre-orders require non-refundable 50% down, and rest on arrival.
    Special Order or Custom Work require non-refundable 25% down, and rest on arrival/completion.
  • Return Policy on Mail Orders Wholesale or Retail- Returns on all items except used equipment and special orders. You must call within 10 days of receiving your order for a RETURN (RTS) AUTHORIZATION. Items must be returned in original condition and packaging. Failure to call for a RETURN AUTHORIZATION will result in a 20% restocking fee.
  • Return Policy in Store Purchases Wholesale - No Returns, all sales final.
    Retail - No Cash Refunds, exchange only within 30 days and original sales receipt. Exceptions include: Faceted Stones, All Sheet and Wire, Rough Rocks, Discounted/Closeout Items, Temporary Strung Beads, Special Orders/Custom Work, Consignment Items, and Layaway Items.
  • Return Policy at Shows All sales final at retail and wholesale shows.
  • Orders We ship domestic and Canadian orders only. Payment is required in US. Dollars.
  • Credit and Check Warning All customers are responsible for all fees and charges for past due accounts. Fees include and not limited to collection, attorney, prosecution, and interest (2% monthly).
    All Returned Checks are subject to a $30.00 Fee. To avoid prosecution, return checks are to be handled promptly.
  • In Store Layaway 30 Day Maximum
    Layaway requires non-refundable 25% down with balance due at the end of the 30 days.